Introduction to Dialectb2b.com
What is Dialectb2b.com?
Dialectb2b.com is an online platform dedicated to Sales and Procurement Excellence. We offer a comprehensive suite of solutions to empower professionals across various industries and businesses of all sizes.
How can Dialectb2b.com benefit Sales Professionals?
Sales Professionals can benefit from our extensive Supplier Database, which helps identify potential customers or partners easily. This expands outreach and enhances the likelihood of discovering lucrative business opportunities.
How does Dialectb2b.com promote efficiency in Procurement?
By setting deadlines for RFQs, our platform helps both buyers and suppliers to plan their resources and efforts more effectively. This streamlined bidding process transforms into quicker procurement cycles, ensuring competitiveness in a dynamic marketplace.
Why is employee participation in Procurement important and how can Dialectb2b.com help?
Engaging employees in the procurement process leads to cost savings, enhances transparency, mitigates risks, fosters innovation and aligns procurement with broader business goals. Our Platform provides the tools to facilitate this involvement.
How does Dialectb2b.com ensure transparency in bid reviews?
We maintain transparency in bid reviews to promote fairness and value optimization for your organization. This transparency also helps mitigate the risk of disputes with suppliers.
What is the significance of record-keeping on Dialectb2b.com?
Proper record-keeping is essential for organized procurement. Our platform allows you to maintain a comprehensive history of interactions with RFQs and Bids, which are invaluable for audits, future references, and dispute resolution.
RFQ Management
What is RFQ Management and how does it benefit procurement professionals?
We've streamlined the Request for Quotation (RFQ) process allowing procurement professionals to create, send and manage RFQs efficiently. This saves time and ensures well-organized and hassle-free procurement activities.
How does RFQ Clarification work on Dialectb2b.com?
Effective communication is crucial during the RFQ process. Our platform enables you to seek and provide additional information, fostering clear and concise exchanges between buyers and suppliers, resulting in more accurate quotations and informed decisions.
What is Supplier Bidding, and why is it encouraged?
We encourage healthy competition by allowing suppliers to submit quotes and proposals in response to RFQs. This competition can lead to cost savings and better overall value for your organization.
What is the purpose of the "Send as Limited Enquiry" option and when should I use it?
"Send as Limited Enquiry" is used when you want to limit receiving response and confirmation from vendors that they are interested in participating. Use it when you need vendor participation confirmation.
User Information and Privacy
Is user information shared with third parties?
User information may be shared with affiliated companies, Government agencies, service providers and business partners as specified in the Privacy Policy. The information shared is subject to certain conditions and confidentiality requirements.
How can users update or delete their information on Dialectb2b.com?
Users can update, correct or confirm their information by logging into their accounts or contacting customercare@dialectb2b.com. Deletion or deactivation requests will be evaluated on a case-by-case basis.
How is data security ensured on Dialectb2b.com?
Dialectb2b.com implements security measures to protect user data, but, no data transmission over the Internet can be guaranteed to be 100% secure. Users are advised to follow best practices for password protection and account security.
What are cookies and how are they used on the site?
Cookies and similar technologies are used on Dialectb2b.com for purposes such as recognition, tracking and analytics and enhancing user experiences. Third-party cookies may also be used.
Community Guidelines and User Agreement
What are the Community Guidelines of Dialectb2b.com?
The Community Guidelines are a set of Rules and expectations designed to create a positive and respectful environment for Sales and Procurement professionals on Dialectb2b.com.
What type of content should I share on Dialectb2b.com?
You can share any content or information and discussions that are relevant to your scope of business and suitable to the professional community. You have to ensure that your contributions should provide value and contribute positively to the collective knowledge and growth of members.
Is it mandatory to use my real identity on Dialectb2b.com?
Yes. The users are required to use their true identity and provide accurate information about themselves or their organizations. Fake profiles or misleading information are not permitted.
What are my responsibilities as a member of Dialectb2b.com?
Your responsibilities include using a strong password, not sharing your account, following the rules and guidelines, and being responsible for your account's activity.
What actions may be taken for guideline violations?
Depending on the severity of the violation, actions may include limiting content visibility, labeling content or removing it. Repeated or serious violations can result in account restrictions.
How can I appeal an action taken on my content or account?
If you believe that an action taken on your content or account was in error, you can submit an appeal to the Customer Support Team through chat assistance.
What is the User Agreement for Dialectb2b.com?
The User Agreement is a legal contract that governs your use of Dialectb2b.com services. It outlines your rights and responsibilities when using the platform.
How can I access the User Agreement?
You can access the User Agreement on Dialectb2b.com when you sign up to join the platform, or access the website. It's important to read and agree to these terms and conditions.
How can I end the User Agreement?
You can end the User Agreement by giving notice to Dialectb2b.com and your account will be closed on par with your Subscription Plan. Even though, some obligations and Sections of the Agreement will continue to apply.
Account Management and Activation
How can I manage my Team Members and Guest Users in my Account?
As a Procurement/Sales/Admin User, you can manage Team Members by adding users through the "Team Settings" tab. You can assign Team Members by providing their name and email address. Guest Users can be approved for single-time use through the "Approval Tab."
What happens if my account is suspended or disabled?
If your account is suspended, you will see a notification when trying to log in stating that “Contact your company administrator for more information”. If your account is disabled by the administrator, you will receive an email notification explaining the modification. You can contact your administrator to resolve the issue and continue using your account.
How do I activate my Sales Account after receiving the email notification?
After providing your Sales Account user details during company registration, an email will be sent to you. Click on the link provided in the email to set your account password and activate your Sales Account.
What functions can I access after successfully activating my Sales Account?
After successful activation, you can access the full account functions, including viewing received inquiries, replying to inquiries, managing participation interests and accessing the FAQ section.
How can I reset my Sales Account password if I forget it?
If you forget your password, you can reset it from the account login page by clicking on the password reset link. Enter your registered email, and you will receive an email notification with a link to submit a new password.
How do I respond to received inquiries in my Sales Account?
Inquiries will be visible in your 'Received Enquiry' folder. Click on an inquiry to view its details and you can respond by clicking on the 'Reply' switch. Compose your response, attach files if necessary and click 'Send' to reply.
What happens to inquiries in my 'Received Enquiry' folder after the response is sent?
After responding to an inquiry, it will be moved from the 'Received Enquiry' folder to the 'Replied Enquiry' folder.
How can I report 'Spam' or conflicts in received messages?
You can mark messages as Spam or Junk by right-clicking on the received message in the inquiry list. Once marked, the message will be reported to the Dialectb2b.com Super Admin for investigation.
Is there a FAQ section available for received inquiries?
Yes. You can access the FAQ section on the particular inquiry page before submitting a proposal. You can ask questions using the 'Ask a Question' switch and responses will be available in the FAQ Session.
What happens to inquiries after the specified timeframe for response expires?
If the received inquiry's timeframe expires, it will move from the 'Received Enquiry' folder to the 'Timeout' folder. After this, you won't be able to respond to the inquiry.
How will I know if my company's account is suspended or modified by the Administrator?
If your account is suspended, you'll receive a notification stating that “your account has been temporarily suspended”. If your account is modified, you'll be notified via email. If you believe the modification is a mistake, contact your company administrator for assistance.
What is the significance of the "Verified" badge on my Sales User profile and received inquiries?
The "Verified" badge appears on your Sales User profile after successful verification of your company. Inquiries in your 'Received Enquiry' folder will also be badged with "Verified" or "Non-verified" status based on the originating company's registration status.
How do I activate my Admin account after receiving the email notification?
After validation from the Dialectb2b.com Super Admin during the company registration process, you will receive an email confirmation about the user creation with an activation link. Click on the link to set your account password and provide the necessary master account user information.
What information do I need to provide for master account user details (Sales & Procurement) during the registration process?
As an Admin user, you need to provide the following details for each master account user: Name, Designation, Email (mandatory), Mobile, Landline, and Extension (non-mandatory). Initiator User information will be captured as the Admin user by default.
Can I edit the master account user details before activating their accounts?
Yes. You can edit the master account user details (Sales & Procurement) from the Admin page before activation. After updating the details, the respective users will receive email notifications to activate their accounts.
How do I reset my master account user's profile information?
As an Admin user, you can reset the master account user's profile information including Name, Designation, Email, Mobile, Landline and Extension. The respective user will be notified of the status change via email.
What happens if I forgot my Admin Account Password?
If you forgot your password, you can reset it from the account login page by clicking on the password reset link. Enter your registered email and you will receive an email notification with a link to submit a new password.
How does the company verification process work?
When the Admin user clicks on the Verification switch, the company verification process details will be displayed. The Admin user can update the payment transfer reference number as instructed. Dialectb2b.com Super Admin will confirm the status and upon confirmation, the Admin will receive a payment confirmation receipt via email and the company status will change to "Verified" in the Admin profile.
How will I be reminded about pending master users' profile activations?
You will receive push notification emails every 48 hours reminding you to complete the master users' profile activations. These reminders will be sent for up to one month from the date of mandatory validation of registration by the Dialectb2b.com Super Admin.
How do I start the company registration process on Dialectb2b.com portal?
Click on the "Signup as Company" button on the Dialectb2b.com Home Page. Provide mandatory information such as Company Name, Country, Email and Mobile Number. Complete the email OTP validation process to proceed further with the registration.
How does OTP validation work during the registration process?
After providing basic information, an email OTP will be sent to validate your email. You can also ask to re-send the OTP, if needed. After successful validation, you can continue with the registration process.
Can I save my progress during the registration process and resume later?
Yes. You can save the registration process at any step and resume it later. Click on the 'Save and Exit' button at the bottom of the Registration Page and you will receive an email with a link to resume your registration.
What happens if I don't complete the registration process within a specified timeframe?
If the registration process is not completed within the specified timeframe, your registration will be considered incomplete. You can re-initiate the registration process by clicking on the link provided in the email that sent during the initial registration.
How can I cancel my company's registration process?
If you wish to cancel your company's registration, you can do so by clicking on the 'Cancel Registration' button on the Registration Page. Please note that all data entered during the registration process will be lost and you will need to restart the registration process, if you wish to register your company in future.
Superseded Company Registration
What is a superseded company registration in the Dialectb2b.com portal?
A superseded company registration occurs when a company with an existing account in the portal attempts to register again using the same registration number.
How can I initiate the superseding process if my company has an existing registered account with the same registration number?
To initiate the superseding process, go to the Dialectb2b.com portal and follow the registration process as if you are a new company.
What happens to the company profile after the superseding process is completed?
The superseded company profile will be moved to a "Superseded Client" folder with a badge indicating "Superseded Client," while the new registered company's name will be moved to a "Verified Client" folder in the Super Admin Page.